Use Crossbeam and Gainsight CC together in your AI tools

Run your first AI workflow across both tools

Start with a prompt that brings Crossbeam and Gainsight CC into the same conversation. Crossbeam brings the full partner picture: overlaps, performance, deal activity. Gainsight CC brings your customer community: member lookups, engagement analytics, and the questions and Product Ideas your customers post.

Account intelligence

See how a shared account shows up in your community

Crossbeam surfaces the partner-shared contacts at an account, ranked by role signals like decision maker and economic buyer. Gainsight CC looks those people up by email and returns their community profile, role assignments, and points history.

Example prompt

"Pull the partner-shared contacts for [Account] from Crossbeam, then look each one up in our community and summarize their profile and points history."

Co-sell execution

Prep a co-sell call with the questions the account already asked

Crossbeam returns the contacts a partner shares at the account plus recent partner deals opened or closed won there. Gainsight CC searches community posts and topics, so you walk in knowing what those users have already raised.

Example prompt

"Before my co-sell call on [Account] with [Partner], get the shared contacts from Crossbeam and search our community for recent posts and topics from those users."

Deal acceleration

Turn content gaps into a reason to bring a partner in

Gainsight CC surfaces unanswered questions and content gaps across your community when you ask. Crossbeam recommends partners on the affected open opportunity, backed by signals like recent wins, long-term relationships, and missing contacts.

Example prompt

"Search our community for unanswered questions about [topic] from [Account] users, then ask Crossbeam which partners it recommends on that open opportunity."

Pipeline generation

Match Product Ideas demand to partner overlap

Gainsight CC analytics report Product Ideas and trending themes from your members. Crossbeam finds the accounts you share with the partner behind each theme, filtered by segment, so requests for an integration become a target list.

Example prompt

"Pull the top Product Ideas from our community analytics, then find our Crossbeam overlaps with [Partner] across customers and open opportunities."

Ecosystem building

Build partner plans around community health signals

Gainsight CC reports Community Health, User Trends, and Content Performance, showing where members need more than your team covers. Crossbeam suggests new partners from Partnerbase data, with invite links, so you can recruit where the demand is.

Example prompt

"Summarize this quarter's Community Health and trending themes from Gainsight CC, then ask Crossbeam for suggested partners that fit [category], with invite links."