Support that will exceed your expectations.
At Crossbeam, we understand our customers expect unwavering confidence in their network infrastructure and support organization. We believe success starts and ends with exceeding customer expectations. That’s why you’ll find a certified Crossbeam engineer on the phone every time you place a support call. 24 hours a day, 365 days a year.
Our support offerings start with Premium Direct which includes everything from 24/7 phone, email, and web support, as well as next day advanced hardware replacement for any part of the platform.
For customers who want a single-ticket 1st level support for both their X-Series platform and security applications, we developed Ultra support. Crossbeam now supports all Check Point, Sourcefire, and Imperva applications.
Finally, for those customers who need the fastest possible service resolution, Crossbeam introduced the Managed Spares Program. Whatever the option, we are here to exceed your expectations.
