At Crossbeam, we understand our customers expect unwavering confidence in their network infrastructure and support organization. We believe success starts and ends with exceeding customer expectations. That’s why you’ll find a certified Crossbeam engineer on the phone every time you place a support call. 24 hours a day, 365 days a year.
Protect your investment with global and responsive PremiumDirect support. When business critical availability and the need to keep up with rapid growth and continuous change is essential, PremiumDirect Plus is the answer. PremiumDirect Plus is a multi-faceted program combining proactive technical support, consulting & training – with one result – helping your network security infrastructure maintain optimal steady state.
Crossbeam Technical support consists of two offerings; PremiumDirect and PremiumDirect Plus and can be complemented with On-Site Spares to maximize your readiness.
Through the Crossbeam Support Portal, you have access to a number of technical resources including the knowledgebase, technical bulletins, product documentation, releases notes, and a real-time problem reporting application where you can submit technical support requests and view all your open requests.
Crossbeam recognizes the importance of global customer support and the vital role of the value added service partner with required qualification in delivering local technical support for Crossbeam’s valuable end-users.
Crossbeam’s accredited support partners (CASPs) deliver industry leading 24/7 technical support and are fully trained and Crossbeam Certified.
To find a Crossbeam Technical Support Partner near you, click here.
