The Crossbeam Technical Support comprehensive set of service plans insure your Crossbeam network security assets stay up and running as they protect your corporate assets.  Crossbeam PremiumDirect products and options provide the following benefits to Crossbeam customers:

Crossbeam PremiumDirect:

• 24 x 7 x 365 follow the sun support
• Advanced Hardware Replacements
• Access to Crossbeam Support Portal and Knowledge base
• Technical Bulletins
• Release Notes
• Technical Documentation
• Software Updates & Upgrades

Crossbeam UltraDirect Option

• PremiumDirect Option which adds first line support for Check Point Software Technologies VPN-1 Power, VPN-1 Power VSX, FireWall-1 GX on Crossbeam’s Application Processor Module ( requires a current  Check Point Software Technologies support agreement)
• Provides single support contact for Crossbeam and Check Point Software Technologies solutions

Crossbeam On Site Spares

• On site spares for all Crossbeam Next Generation Platform components for expedited time to repair

Crossbeam provides technical support with rapid response with no geographical boundaries to meet your evolving technical support requirements. Our technical support commitment to you insures maximum business uptime with consistent results.